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Evidence Guide: FNSIGN402A - Inspect quality of work

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSIGN402A - Inspect quality of work

What evidence can you provide to prove your understanding of each of the following citeria?

Inspect work done by builder/repairer

  1. Appropriate inspections are conducted safely and to ensure in-house quality systems and procedures are maintained/observed
  2. Level of observation and inspection conducted is appropriate to the skill/experience of the staff member
  3. Faults identified are brought to the repairer's attention in an appropriate manner for prompt correction
Appropriate inspections are conducted safely and to ensure in-house quality systems and procedures are maintained/observed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Level of observation and inspection conducted is appropriate to the skill/experience of the staff member

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Faults identified are brought to the repairer's attention in an appropriate manner for prompt correction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply quality standards to work

  1. Inspections are conducted throughout the course of the work where required to ensure quality standards are maintained
  2. Appropriate quality standards are applied during work completion to ensure the treatment of customer property meets industry and/or enterprise standards
  3. Problems in work quality are recorded and referred to relevant staff
Inspections are conducted throughout the course of the work where required to ensure quality standards are maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate quality standards are applied during work completion to ensure the treatment of customer property meets industry and/or enterprise standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Problems in work quality are recorded and referred to relevant staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Protect customer property and interests

  1. Possible damage to customer property is avoided through ensuring staff adherence to quality procedures and use of protective materials at all stages of the repair/service
  2. Quality of work is reviewed to best serve the interests of the customer
Possible damage to customer property is avoided through ensuring staff adherence to quality procedures and use of protective materials at all stages of the repair/service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality of work is reviewed to best serve the interests of the customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

carry out inspections safely and effectively

interpret and comply with legislative and regulatory requirements, organisation operating procedures and relevant code of practices

inspect work done by builder/repairer

apply standards to work and protect customer's property and interests.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisational policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports.

Guidance information for assessment

Required Skills and Knowledge

Required skills

communication skills to:

determine and confirm information, using questioning and active listening as required

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to achieving required outcomes

access and update records electronically

access web-based information services

effective interpersonal skills

organisational skills, including the ability to plan and sequence work

negotiation skills

reporting skills

literacy skills to read and interpret technical documents, insurance claims forms and related documents

Required knowledge

comprehensive knowledge of enterprise activity, processes and work quality expected relevant to application

occupational health and safety (OHS) requirements

effective communication/feedback principles

quality assurance principles

relevant technical knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Inspections may be:

periodic inspection during the job

observation at completion of the job

quality inspections to check that:

all ordered materials/parts have been appropriately used/fitted

components used meet supplier/manufacturer specifications

invoicing complies with service/repair/parts order

invoicing contains sufficient details of labour and/or components used

reported and diagnosed problems have been confirmed as rectified via appropriate test procedures

presentation of the vehicle after service/repairs meets manufacturer and enterprise standards

restoration of the building meets building standards and customer requirements

appropriate protective materials may include:

seat covers, dust covers, mudguard covers

paints and coatings.